IFCA's standard business practice is to assign each key account to a dedicated team, which includes administrative and technical resources. All team members are required to be aware of project status and any existing issues to ensure continuation.

The team is lead by the Account Manager, who is the first point of contact for any question or issue. Each team member can be contacted directly should the team leader be unavailable. The Account Manager is accountable to the organisation and the client for the performance of the team and resolution of any issues.

Standard escalation procedures are used, where the client may escalate any issue to the Client Manager, the Product Manager, or the IFCA Group Management Team, as appropriate.

IFCA encourages regular minuted project review meetings and the continuation of regular meetings, post project. IFCA is flexible and open to suggestions in how CRM procedures can be enhanced or strengthened for the benefit of our clients.

The IFCA web product support can also be accessed through www.myifca.com